Patient rights and access to complain

A patient has the right to

• Know all about the actual examinations and treatments; information about expected result, complications and risks.
• If it is possible you shall give approval your self.
• You have the right to know what the doctor writes about you in your journal, and have the right to get a copy of the full journal or parts of it.
• Ask to get it explained if it is medical terms that you don't understand.
• Tell the doctor if it is something that after your opinion is wrong or imprecise.

 
The hospital personnel have professional secrecy; they cannot give any information about you or your disease to others, if you not have given approval your self. Your nearest family will as usual be given information about your condition, but not if you have denied them to give out this information. 
 
Not perpermanent residents of Norway
All persons that are not permanent residents of Norway will be personally responsible to compensate (pay) Ahus for any and all medical attention received. This includes Norwegian nationals residing (living) abroad.

Persons permanently residing in most countries of the world are required to show a valid proof of insurance issued by a legitimate and accepted Insurance company to avoid making personal payment for medical attention. Presentation of a certificate of pre approval on an E112 form issued by your country of residence within the European Union, together with proof of identification, will also qualify for personal payment exemption. You may also be exempt from making personal payment if you possess and present a valid European health care card.

Life saving emergency medical care will be given without exception and regardless of resident status, however not changing the compensation responsibility.

• You can address the doctor or nurse that is responsible for your concern.
• More serious complains you can address to the General Manager of Akershus university Hospital.
• You can also complain directly to the Helsetilsynet in Oslo and Akershus.

 
It is established a Norwegian System of Compensation to Patients that is hurt during treatment in a hospital; Norsk Pasientskadeerstatning. The right to compensation is related to an error or omission made by the health services. There is no necessity that a particular person or negligent behavior by the health personnel should link the error or omission to lack of caution. More information can be given at the Hospital or directly from Norsk Pasientskadeerstatning.

Akershus university Hospital will take every complain seriously!