Contact us

If you need to cancel or change your appointment, please contact the department where you have your appointment via on helsenorge.no.

Please contact the department as soon as possible.Cancellations must be made no later than 24 hours before the appointment starts. If you have an appointment on a Monday, you must notify them by the Friday before. If you fail to attend an appointment or cancel it, you will be charged a fee (read about fees on helsenorge.no).

Read more about changing appointments​​

Inquiries containing health and personal information (sensitive information) must not be sent via email. Please use eDialog or the forms available on helsenorge.no.

eDialog allows you to send secure messages to Ahus. Your message is encrypted, which means you can send confidential information and data that is subject to confidentiality obligations.

Read more about how to use eDialog

Helsenorge has information about healthcare in Norway. The information has been translated into several languages: Healthcare in Norway (helsenorge.no)

Call 113 (ambulance) if you are very ill or seriously injured

The phone line is open 24 hours.

When you call, you must say:

1. Where is the person located (the address is important)?
2. What is the problem?
3. Is the person conscious and able to speak?
4. Is the person breathing normally?

You must remain calm and answer questions. You must do what you are instructed to do.

Call your GP if you are unwell

If you are unwell but can wait a few hours or days.

Information about GPs (helsenorge.no)

Call 116 117 (out-of-hours service) if you are so ill that you cannot wait for an appointment with your GP

In the Ahus catchment area, we have seven out-of-hours services

You have the right to see what is in your patient record and to obtain a copy of all the documents in the record. You also have the right to receive a log of who has accessed your record. See how you can gain access on the page below:

Access to your own patient record​

Have you received an invoice from Ahus and have questions or wish to complain? Then you must call the number listed on the invoice. If you are unable to call, you can contact us at postmottak@ahus.no.

Remember to include the invoice number and department in the subject line, so that it is forwarded correctly. You must not include sensitive information or health details in the email.

Remember when sending an email!

Lytteposten (Feedback mailbox) is an offer for you as a patient or relative who wishes to provide us with feedback on how you have experienced your encounter with the hospital.

The page below provides information about complaints, compensation, and your rights as a patient or relative.

Here you will find information about referral procedures to Akershus University Hospital.​​

On the page below, you will find information about internships, further education, and other learning opportunities at Ahus.

Would you like to become our new colleague? Below you will find information about what it is like to work at Ahus, development opportunities, and available positions.

Akershus University Hospital has an active and open relationship with the media. As far as possible, we facilitate conditions for the media and provide facts, key figures, comments, or expertise.

Postal Address

Invoice Address

Invoices should be sent as EHF invoices. If this is not possible, you may send the invoice by email to regnskapspost@ahus.no.

Organisation Number

Ahus's organisation number is: 983 971 636

For other enquiries, please contact the switchboard or the mail reception:

postmottak@ahus.no​

Enquiries containing health and personal information (sensitive information) should not be sent via email, but through eDialog or a form on Helsenorge.

eDialog is a secure digital communication channel to UNN where individuals and businesses can send enquiries and documents safely. To use the service, you must log in using ID-porten.

Read more about eDialog

ahus.no is managed by the communications department. If you have feedback, you can use the button under "did you find what you were looking for?" located at the bottom of all pages.

If there are any issues, you can contact us at kommunikasjon@ahus.no.

About the website

Below you will find accessibility statements for our website and apps.

• Ahus.no (uustatus.no)
• MyDignio Android (uustatus.no)
• MyDignio iOS (uustatus.no)